Booking Terms
1.0 All participants MUST complete an Acceptance of Terms form by Bounce House Limited prior to entering the arena, this will need to be completed by an adult over the age of 18 years old. Please note, failure to sign the Acceptance of Terms will result in refusal to enter the park.
1.1 The standard duration of the session is 1 hour. Customers are advised to arrive 10 minutes early to ensure they are on the arena in time for their assigned slot.
1.2 All participants must watch the safety video prior to entering the arena. or be briefed by a member of the Bounce House Team on the house Safety Rules.
1.3 All guests must wear a pair of standard, clean socks (NO ADMITTANCE will be allowed for those wearing gripper socks or entering barefoot).
1.4 All guests must adhere to the rules of the park at all times.
1.5 An adult must remain on site at all times for participants under age of 16.

Amendment and Cancellation Policy
If you are unable to make your pre-booked session at Bounce House Limited, contact must be made to the park on the following number 0151 958 0393 to arrange amendment. All conditions to the arrangements are set out below:

1.0 General Bookings (including all sessions)
1.1 All prebooked and pair for sessions are non-refundable. 
1.2 Bookings may be able to be moved to another date availability dependent. This is also down to the managers discretion.
1.3 Any alternative bookings may be subject to a price change due to peak / off peak pricing. 

2.0 Party/ Events booking
2.1 A minimum of 10 guests are required for all the parties and payment must be made up to the value. This number is inclusive of the birthday child.
2.2 The minimum age for this party would be 5 years old (includes turning 5 on the day). Any children 4 and under must be accompanied by one adult (one adult to one child). Extra adults are chargeable at £5 per adult. The only exception is Toddler parties wherein 1:1 adults go free with their toddler – NO Over 6’s can be on the arena during Toddler Times aside from accompanying adult. No exceptions.
2.3 All guests are to wear assigned wristbands during the 1 or 2 hour bounce activity.
2.4 All participants MUST complete an Electronic waiver document prior to access to the park’s arena. This will be emailed to the booking lead prior to the party and should be distributed to all guests. Failure to sign the waiver would result in refusal to enter the park’s inflatable arena.
2.5 All guests must wear a pair of standard, clean socks (no admittance will be allowed for those wearing gripper socks or entering barefoot).
2.6 The duration of the party will be confirmed in your electronic confirmation.
2.7 All guests must watch the park’s safety video prior to entering the arena.
2.8 All guests must adhere to the rules of the park at all times.

3.0 Payments of Party/ Events
3.1 A £100 non-refundable deposit is required in order to secure the party booking.
3.2 Remaining monies must be paid in full on the Monday prior to the event. Failure to pay the remaining monies at this time will incur a £25 late fee. If the balance and late fee are not paid for this will result in the cancellation of the party.
3.3 Monies can be paid at reception with cash or card or through the payment link we will send out on the Monday prior to the party, once all details are confirmed. 

4.0 Amendments
4.1 One or two additional guests can be added on, up until the day of the party. We can not guarantee that we can accommodate any more than this on the day. This is why we finalise everything on the Monday before to ensure we have the capacity on the arena.  
4.2 Paid for guests that fail to arrive can be substituted with another participant on the day BUT no refund will be given for a failed guest arrival.
4.3 No refunds will be given once the details have been confirmed and the full balance has been paid. 
4.4 The minimum payment on a party must always amount to the cost of 10 guests.
4.5 Amendments to the date or time can only be made 10 days prior to the party and providing that we have an alternative offering.

5.0 Cancellations
5.1 All Deposits are non-refundable.